Case walk-throughs: how typical water losses unfold
Each Case walk-through is an illustrative example, not a real job. The people, buildings and outcomes are invented to show how decisions stack up during a water loss: who gets called first, what gets extracted, where things tend to go wrong, and which choices make drying shorter and the insurance file cleaner.
Every example here is illustrative, built from common situations. None is a real job, customer or address.
- A medical suite and a clogged rooftop condensate drain
An illustrative example: summer cooling, a clogged drain pan on a rooftop unit, and a ceiling that gives way over exam rooms. How the decisions stack up when patient care is on the line.
- A toilet overflow that travels through three floors
An illustrative example of how one fixture in a garden-style apartment building can affect three households, two insurers and a property manager, and how category of water shapes the cleanup.
- A summer storm, an egress well and a finished basement bedroom
An illustrative example of a short, violent thunderstorm that piles hail in a window well. Water pours through the window into a finished basement, and the homeowners have to decide what to save.
- A frozen sprinkler head in a retail entry vestibule
An illustrative example: a cold snap, a vestibule with weak heat, and a sprinkler head that splits as it freezes. The shop owner faces water removal, fire protection and reopening all at once.
- A slow dishwasher leak under a townhome floor
An illustrative example of a leak nobody saw. A loose dishwasher connection drips for weeks onto a slab under vinyl plank, until a soft spot and a musty odor give it away.
- Hail-clogged roof drains over a warehouse floor
An illustrative example of a flat commercial roof after a hailstorm. Hail plugs the drains, water ponds and finds a seam, and a large warehouse floor and racked inventory are at risk.
- A condo water heater leak that crosses a shared wall
An illustrative example from a 1980s condo building. A tank leaks in a utility closet, water moves under a shared wall, and two owners, an HOA and their insurers must coordinate one cleanup.