Most water damage contractors in the Denver metro serve a wide area, so an Aurora job may be handled by a company based across town. That is normal, but it means you are often choosing quickly, by phone, without references in hand. These questions are meant to be asked on that first call and again when someone arrives, before any contract is signed.
There is no single right answer to most of them. What you are listening for is a clear, specific response rather than vague reassurance, and a willingness to put key details in writing.
On the phone
- Do your technicians hold IICRC certification in water damage restoration, and can you show it on site?
- Do you handle residential, commercial or both, and how large an area can you take on right now?
- Realistically, when could someone be here, given where your people are today?
- Do you carry general liability and workers' compensation insurance, and will you send certificates?
- Will you work with my insurer directly, and do you require me to sign anything about payment?
On site, before signing
- What category of water do you think this is, and why?
- How will you extract it: truck-mount, portable, weighted tools, pumps?
- What materials do you plan to remove, and what do you expect to dry in place?
- How will you take readings, how often, and will I get a copy of the drying log?
- How will you decide when drying is complete?
- Is the document you want me to sign a work authorization, an assignment of benefits, or a direction to pay, and can I take a few minutes to read it?
- If repairs are needed afterward, am I free to choose a different contractor?
How to read the answers
- IfAnswers are specific and the contractor offers to put them in writingA good sign. Get the scope, the drying plan and the documentation commitments in the paperwork.
- IfYou are pressured to sign immediately or told the insurer requires their formSlow down. Call your insurer and ask; you can authorize emergency extraction without signing away control of the claim.
- IfThe contractor promises the insurer will pay for everythingBe cautious. Coverage depends on your policy and the adjuster, not the contractor.
- IfNobody can explain how drying will be measuredConsider another provider; readings are basic to the work.
General information for Aurora, not a quote or professional advice. In an emergency, call 911.